Accessibility Statement

Our commitment

Locksmith1.co.uk is operated by General Services Ltd. We are committed to making this website accessible to as many people as possible, including those with disabilities. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.

How accessible this website is

We believe that most of this website is accessible. Specifically:

• All images have descriptive alt text.
• Colour contrast ratios meet WCAG 2.1 AA standards.
• The website is navigable by keyboard.
• Text can be resized up to 200% without loss of content or functionality.
• The language of each page is identified in the HTML.
• Phone numbers are marked up as clickable links.
• All form elements have associated labels.

Known accessibility issues

We are aware of the following areas that may present difficulties:

• Some older PDF documents linked from this site may not be fully accessible to screen readers. We are working to remediate these.
• Some third-party embeds (such as maps) may not meet full WCAG 2.1 AA compliance. We cannot control the accessibility of third-party content.

We are actively working to resolve these issues.

What to do if you can’t access part of this website

If you need information on this website in a different format — such as accessible PDF, large print, audio recording, or plain text — please contact us:

• Email: hello@locksmith1.co.uk with “Accessibility” in the subject line
• Phone: 0330 341 4041

We will respond within 5 working days.

Reporting accessibility problems

We welcome feedback on the accessibility of this website. If you experience any barriers not listed above, please let us know using the contact details above. We take all reports seriously and will work to address issues promptly.

Enforcement procedure

If you are not satisfied with our response, the Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 in England, Scotland, and Wales. Contact the Equality Advisory and Support Service (EASS) if you are not happy with how we respond to your complaint.

Technical information

Locksmith1.co.uk is built on WordPress with Bricks Builder and uses custom CSS. We test accessibility using screen readers (NVDA, VoiceOver) and automated tools including axe and Lighthouse. Our target is WCAG 2.1 Level AA compliance.

Preparation of this statement

This statement was prepared on 7 May 2025 following a review of the website using automated testing tools and manual keyboard-navigation testing. It will be reviewed annually or following any significant content changes.