Stiff, snapped or faulty lock? Repaired, not replaced.
Most locks can be fixed for less than the cost of a new one. We diagnose first, quote second, and only replace when repair isn't safe.
When a lock needs repairing rather than replacing.
Not every lock problem means a new lock. A stiff key turn, a mechanism that occasionally jams, a handle that’s dropped slightly — these are often repair jobs, not replacements. The difference matters because a repair costs less and takes less time.
The most common repair jobs we do: stiff or seized cylinders (usually fixable with the right lubricant and adjustment), worn lever lifter mechanisms in mortice locks (often repairable if the damage isn’t too far gone), and snapped-off keys in the barrel (extractable without replacing the whole cylinder in most cases). UPVC multipoint systems are a different story — when a gearbox fails, it usually needs replacing rather than repairing, but we’ll assess it on site before recommending anything.
Some things we can’t fix: a cylinder that’s been drilled, a mortice case that’s cracked, a UPVC door with stripped threads around the lock pocket. In those situations we’ll tell you straight, explain why a repair won’t hold, and give you the cost of a replacement.
The usual call is: try the repair first, and if it doesn’t hold, the cost of the repair gets subtracted from the replacement. You’re not paying twice.
Why customers choose us
- ✓Repair first, replace only if needed
We don’t recommend a new lock if the existing one can be fixed. Most of the time, it can.
- ✓No double-billing
If a repair doesn’t hold and we move to replacement, the repair cost is credited against the new lock price.
- ✓Fast diagnosis
We can usually tell within 10 minutes whether a repair is viable or whether replacement is the right call.
- ✓Parts in the van
If repair isn’t possible, we carry replacement cylinders and mortice locks so the job can be completed same visit.
- ✓12-month warranty on all work
On any repair or replacement part. If the same fault comes back within a year, we return at no charge.
Seven things, done properly.
One call, one fixed price, one engineer.
Call us
Real person picks up in under 8 seconds. We confirm your job, postcode, and quote on the phone — in writing on text if you’d like.
Engineer dispatched
Closest DBS-checked engineer in your area heads to you. Live ETA on text. Average arrival 20 minutes.
Job done
Quoted price is the price you pay. Card or cash. 12-month warranty on every part fitted.
Follow-up
Free door re-adjustment within 14 days if anything’s not right. Receipt and cert by email.
Real jobs. Real results.
Photos from our engineers — every job documented, every time.
The 3 questions everyone asks
How fast can you arrive?
Average 20 minutes in your area. 24/7, including bank holidays.
What’s the cost?
From £45 + parts. Fixed price confirmed before any work starts. No hidden charges.
Will you damage my door?
Non-destructive entry on 9 of 10 doors. We open without damage whenever possible — drilling is a last resort, with your consent first.
About lock repair.
What customers say.
4.9 stars from 2,847 verified reviews.
“Lock was sticking for weeks. Engineer diagnosed the problem in minutes, sorted it in half an hour. Great value.”
“Key snapped inside the lock. Engineer extracted it without drilling and the lock still works perfectly.”
“Would have cost me £300+ for a new door mechanism. Engineer repaired the existing lock for £69. Excellent.”
Nationwide, with engineers in your postcode.
142 DBS-checked engineers across England, Wales, and Scotland. Most jobs covered within 30 minutes of your call.