Locked Out in Bristol? Here’s Exactly What Happens Next
When you call us from Bristol, you’re not going through a national call centre. You’re getting straight through to dispatch, who knows the BS area and can tell you within a minute which engineer is closest and what their honest ETA is. We work across all of Bristol and into the surrounding areas — Bath, Keynsham, Yate, Clevedon, Nailsea — so if you’re just outside the city boundary, call us anyway. Chances are we can still get there fast.
What we actually do when we arrive
The first thing our engineer will ask is what type of lock it is and what you’ve already tried. Then they assess the door and try non-destructive entry first — picking, bypass, or letterbox tools. This works on the majority of standard front doors and leaves your lock intact. If it doesn’t work, we’ll explain exactly why before touching anything that can’t be undone. Drilling is always a last resort, and when it is necessary, we carry replacement cylinders on the van and re-secure the door the same visit.
Pricing: what you pay and when you find out
We quote the price on the call, before anyone gets in a van. That price doesn’t change when the engineer arrives unless the job turns out to be something entirely different from what was described — and if that happens, we tell you before we start. No call-out fee on top, no “night rate” premium, no surprise charge for the replacement cylinder we happened to have in stock. What we quote is what you pay.
Why customers in Bristol choose us
- ✓Same price round the clock
No out-of-hours premium. Quote on the call, same when we arrive.
- ✓Non-destructive entry first
We pick or bypass before we drill. Your lock stays intact in the vast majority of jobs.
- ✓Local engineers in Bristol
Our engineers are based in the area — not dispatched from 40 miles away. That’s how we keep response times honest.
- ✓DBS-checked, uniformed
Every engineer carries photo ID and a current DBS certificate. We show both before opening anything.
- ✓12-month warranty
On every lock or cylinder we fit. If it fails in a year, we come back at no charge.
